Last updated: November 12, 2026
We want you to feel confident buying handcrafted copper pieces from Zahracrafts. Our products are often made specifically for an order, so their returns process is different from that of mass-produced items.
Made-to-order and personalized products
Because a made-to-order item is prepared for your selection or specifications, we generally do not accept change-of-mind returns on custom-made or personalized products, except where required by applicable law or agreed by us in writing before purchase. Please review measurements, configuration and finish details carefully before confirming an order.
Damaged, incorrect or defective goods
If your item arrives damaged, defective or materially different from the confirmed order, please contact us promptly at zahara.samari@zahracrafts.store. Include your order number, a description and clear photographs if possible. Keep the packaging and shipping label until the issue is reviewed.
We will assess the situation and offer an appropriate remedy, such as a repair, replacement, exchange, refund or another remedy as required by applicable consumer law. Your mandatory legal rights remain fully applicable.
Exchanges and store credit
We may agree to an exchange or store credit for certain eligible non-defective orders, depending on the item's customization and condition. Such arrangements are not automatic and must be confirmed in writing before a return is shipped.
How to request a return
- Email zahara.samari@zahracrafts.store with your order number and a short explanation.
- Send any relevant photographs if the issue involves damage, defect or incorrect specifications.
- We will review the request and, where a return is authorized or legally required, provide the correct destination and instructions.
Do not ship products to our Wyoming registered-agent address. That address is not a merchandise returns facility. Please do not send anything back without contacting us first.
Cancellations or changes before dispatch
Please contact us immediately if you want to cancel or change an order. A request may be easier to accommodate before production has started. Once a custom piece is underway, alterations may be limited. Any applicable legal rights to cancel for delayed shipment, non-delivery or other legally protected reasons remain unaffected.
Refund processing
When a refund is approved or legally required, we will explain the amount and refund it using the original payment method where available. Payment providers can take additional time to post it. We will refund shipping charges and other amounts when required by applicable law.
Handmade character
Small differences in hammered texture, copper color and decorative patina are characteristics of handmade work and may not constitute defects. Contact us if your product materially differs from the agreed specifications.