Questions about choosing a size, ordering a handmade copper piece or delivery? Here are the answers to the questions we hear most often. If you need help with your specific project, get in touch.
Products and customization
Are your sinks and lights handmade?
Yes. Zahracrafts specializes in handmade copper pieces. As a result, hammer marks, patina patterns and minor finish variations can differ slightly between individual pieces.
Can I order a sink in custom dimensions?
Custom sizing may be available. Send us the desired overall length, width, depth, preferred apron-front style and, where relevant, the number of bowls and bowl split. We'll review the request and confirm availability and pricing before you place an order.
Does a copper kitchen sink include a drain accessory?
Our standard copper sink listings include a matching drain/strainer accessory where specified in the product description. This does not necessarily include a complete plumbing kit, faucet or a garbage-disposal-compatible drain. Please check the product listing or ask us before ordering.
What do the wall-light and pendant-light sizes mean?
The listed 20, 25, 30, 35 and 40 cm sizes generally refer to the approximate shade diameter. Total fixture height, wall projection, ceiling drop, electrical parts and mounting hardware can vary by design; confirm your requirements before purchase.
Are the lights suitable for outdoor use?
Outdoor use depends on the rating of the complete electrical assembly. Do not assume a light is wet- or damp-location rated because it appears outdoors in a styled photo. Contact us for confirmation before planning an outdoor installation.
Preparation and delivery
How long does it take to prepare an order?
Kitchen and farmhouse sinks generally take 1–3 weeks to prepare. Copper pendant lights, copper wall lights and copper bathroom vessel sinks generally take 1–2 weeks. Preparation for individually customized configurations may vary. These periods are separate from shipping transit.
How long does shipping to the United States take?
After dispatch, typical delivery transit to the United States is approximately 6–8 business days. This is an estimate and may vary with the carrier, destination and customs processing.
Can you deliver to a PO Box?
No. Please use a complete physical street address that can accept courier deliveries.
What happens if my order is delayed?
We'll let you know when we learn that a committed shipment date cannot be met and explain the revised timing and available cancellation/refund options as required by applicable law. See our Shipping Policy.
Orders, returns and care
Can I cancel or change my custom order?
Please contact us as soon as possible. Changes and cancellation requests are reviewed according to the order's production status and applicable law. We cannot promise that a piece already being custom-made can be changed without additional costs.
Can I return a handmade item?
Because many pieces are made to order, change-of-mind returns may be limited. If your item arrives damaged, incorrect or defective, contact us so we can arrange an appropriate resolution. Your statutory rights are not affected. See our Return & Refund Policy.
How do I care for copper?
Use a soft cloth and avoid abrasive cleaners. Decorative patinas should not be treated with copper polish, which may change the finish. Visit our Copper Care Guide.
How can I reach you?
Email zahara.samari@zahracrafts.store, or use the form on our Contact Us page. Please include your order number if you are contacting us about an existing purchase.